Phone: (503) 233-5971
Toll Free: (888) 233-0984
Email: service@sharpervideo.net
Hours: 9 to 5:30 Mon - Fri
Sharper Video charges a $95 service call charge for in-home service that is not under warranty or covered by a service contract. This charge will get the technician to your house to evaluate, troubleshoot and diagnose your TV. Once the diagnosis is complete, the technician will then provide you with an estimated cost for repair. The service call charge is separate from the repair cost.
In order to evaluate your Audio/Video component for repair, Sharper Video charges a Prepaid Estimate fee on units brought to our shop for repair that is not under warranty or covered by a service contract. The Estimate Fee is a non-refundable charge that will get your component to a technician for evaluation, troubleshooting and diagnosis. Once a diagnosis is made the technician will call you with an estimate for repair. If the estimate is approved, the Prepaid Estimate Fee will apply towards your repair cost, however if you decline the estimate the Estimate Fee is non refundable. The estimate fee is $50 for all TVs 32 & larger and $40 for all other products.
All items brought into Sharper for out of warranty service will be charged a recycle deposit. If you approve the repair estimate, the recycle deposit can be applied towards your repair costs. If you decline the repair you can have Sharper Video use that deposit to cover the costs to properly dispose of the unit through a recycling company, or you can pick up your unit for a full refund of your recycle deposit. Recycle Deposit rates are:
TVs up to 19 : $22
TVs 20-27 : $37
TVs 28-32 : $55
TVs larger than 32 : $70
All other electronic items: $10 + $.25/lb